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Additional troubleshooting is unlikely to correct the problem. - If the player does NOT turn on try other USB ports or on another computer if one is readily available. Sign Up Where to Buy Shop SanDisk Contact Us English (US) English (Europe) Deutsch Espaol Franais Italiano Nederlands Portugus Trke For Home For Business OEM Design About SanDisk Support . SOLUTION4 - Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. 2. Download Sansa Firmware Updater. You can think of it as the operating system.SanDisk actively and periodically updates the capabilities, functionality, and reliability of the Firmware.For an optimal experience with your Clip Sport, SanDisk recommends that you update your Firmware with each new release.Its fast, easy, and free! SanDisk has released firmware version 1.36 for the SanDisk Clip Sport. STEP 2 - Check under Device Manager 1. 1. 8.